News & COmment

What is going on at DW and around our sector
May 12, 2020 4:12 PM

Chatbots can help provide an 'omnichannel' customer service experience - increasing customer satisfaction?

May 7, 2020 4:08 PM

The coronavirus outbreak is proving how useful chatbots can be when it comes to bridging the gap in customer service.

May 5, 2020 6:39 PM

We are so proud of our latest chatbot. For the great team at QPR who are under all sorts of pressure at the moment.

May 5, 2020 5:36 PM

AI has been helping the fight against the coronavirus for weeks, from drone deliveries to automated catering for those in need.

May 5, 2020 4:03 PM

Wouldn't it be great if you could have instant access to information when dealing with a customer

April 30, 2020 3:59 PM

Could AI-based voice technologies help those in self-isolation?