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Articles, News & Comment
The latest news, tips and advice to help you get the most from our sector.
More and more charities are leaning on the time saving benefits of chatbots to redeploy staff in a more meaningful way. Our new charity clients at Disruption Works, agree that their people have never been a more precious resource than they are now.
Voicebots appear at first glance to be the latest in the IVR sequence, but they are a completely different beast. So what are IVR, Automated Attendants and Voicebots and what does that mean to the customer experience for today' s brand experience?
Lead generation has always been a complex issue, but never more so than now. The customers are the same people they have always been, but their habits have changed, with less desire to call & a preference for easy-to-use apps, websites, and chatbots.
Exciting new project on the horizon, we are discussing the options of using user uploaded pics to identify species and log their location, range and numbers by using AI image recognition to bring back species and conservation info for the user
With voicebots, there is simply no call waiting time, and services can open themselves up to provide 24/7 assistance 365 days a year. This around-the-clock service is ideal for Insurance companies like Europ Assistance who have seen this impact.
Chatbots offer the possibility for any entity to provide a wide range of services through an automation process. The implementation of chatbots is can reduce the pressure on existing staff, freeing them up for more vital organisational activities.
Business is coming to the realisation that a voicebot has to be part of the comms strategy, but how do you make it sound great with natural conversation flow and human sounding responses? We cover a few techniques and terms that will be important.
Customers who fail to keep their appointment cost the business large sums of money in lost revenue and waste funds, waiting for the client to arrive, Automating this via voice will not only help this pain point, but there are many other benefits too
Being January, what better business models to look at than the gym? Whether it's part of a large chain of gyms or a more niche setting, gyms have many core services & therefore receive common questions. So what does the essential chatbot look like?
Voice automation bots are becoming increasingly common in most industry sectors. In banking, insurance, and financial services, they are used to provide customer support and advice.
Disruption Works discuss flexible comms and the need for innovation with Ollie Jackman from Agile Comms and how smart thinking about the necessary comms systems for an organisation can result in significant financial savings.
Now we are implementing voice and chatbots providing larger fonts for those with visual impairment, a range of in-line translations for communities seeking access to online services and voice-only solutions so no waiting on the phone. Find out more.
Chatbot implementation on your website will increasingly benefit your company if consideration is given to driving clients towards it and convincing them to use it. You must consider the visibility of your chatbot..
Businesses are removing paper-based systems and developing integrated, often cloud-based, digital solutions, the outcome of this is that the development team, for most companies, is working flat-out, what is the solution and what can you do about it?
Most businesses have digital processes within their operation. Whether it's data from excel to enter into a accounts or updating a CRM with incoming data, these processes operate under a fixed set of rules therefore, a prime candidates for automation
