Ark, delivered an incredible 40,000 Chromebooks to their children and students when the pandemic forced home based learning. But of course such an increase in remote hardware and software caused a number of issues that they needed to deal with.
40,000 Chromebooks caused a huge IT support challenge, but it should have been for the teaching staff!
The problem, was that the teaching staff across the network of schools became the de facto IT support department, taking up a huge amount of time where they should have been dealing with the remote teaching effort.
So the audience was internal, the children, students and parents that were struggling to get on top of this new device and any problems that might have occurred during onboarding and in day to day operation.
In picking up the reins of the next stages of SPArky, we have given the team at Ark the tools to expand his knowledge base to include a much wider range of questions and answers. This is driven from the requests and questions that have come from the users across their network of schools.
SPArky is learning more to help the children with a much wider set of queries and keep them safe
One of the main features at this stage is around safeguarding. A vital requirement within a school setting, it has become apparent that many potentially at risk individuals are more comfortable asking questions of SPArky rather than a person. So understanding that journey that a child or student might be going through and making sure that they can be helped is one of the main priorities for SPArky to deal with.