When you are running an extremely busy activity-based business in today’s climate, it can be very difficult to keep your head above water when it comes to dealing with the deluge of enquiries coming in. We all know that when this happens, and the response times are not to customers expectations that this can lead to negative feedback and reviews – despite your best efforts.
Having worked with them previously on some other projects, they turned to Disruption Works.
Car Chase Heroes needed a solution that could help them deal with the many similar types of enquiries they received, in a super quick and cost-efficient manner, whilst providing their customers with an excellent customer service experience that was helpful and practical!
To put this into context, Hero is averaging over 250 customer conversations every single day!! Now imagine the time it would take to a human to help these 250+ conversation per day, that would certainly be a few people's work we imagine!
Hero is helping customers to self-serve and get immediate response to their enquiries, enabling the team to keep ahead of the inbox
So it’s a win for the business and a win for the customers – as we can see from the analytics, Hero not only helps out every single day of the week, but we also have seen conversations are coming through every single hour of the day!! A true 24/7 customer service experience!