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Infrastructure Gateway - Construction Post Connection Automation
Huge time saving by employing an RPA bot in the business
IGL continue to evolve and adapt to suit the market conditions and to ensure that their clients receive exceptional service at a competitive price.
Infrastructure Gateway Limited are working on behalf of some of the UK's largest housing developers to procure water, gas and electricity mains and services.
Today IGL is well known, well thought of by clients and water companies alike and potentially one of the market leaders defining procedures, challenging sub-standard process within the industry and in some cases tabling anti-competitive practices to Ofwat for formal determinations, all to the benefit of their clients.
Their success has been matched by their willingness to think smartly about how they provide the best service to their clients.
The challenge here was twofold, not only did the team have a large and slow process to action and work through, the delay in completing the process added a delay in billing for work done. In this case, it was reporting of a meter connection for a water company across their network of new development sites. This process was a mundane task of taking in jobs cards and deciphering the information and processing it in several places through their PIM system, Union Square from Deltek.
This process was a mundane task of taking in jobs cards and deciphering the information and processing it
Finally, the water company is then notified with a bespoke, emailed and logged against the project in Union Square. When this is done then they can raise the billing. With hundreds of connections a week, it was a large task.
So this would seem to be a prime candidate for automation. We helped them to set up an easier way of digitising the data coming in from their sites.
This was done using a Robotic Process Automation Bot (RPA), called Clive!
With this clean data, we were then able to automate the whole process of logging the work in their systems and updating the projects and ultimately, auto generating the email that went out to the water company, with all their bespoke information, to then confirm that the connection has been made and they could then of course raise their billing.
This was done using a Robotic Process Automation Bot (RPA), called Clive! This was designed and built by our team here at Disruption Works to provide them with a very bespoke solution to take their data and automate the whole process.
Well, the results spoke for themselves. The automation process freed up hours of FTE time and also speeded up the process to break the bottleneck of project updates.
So, we were able to update 99% of the jobs leaving just 1% for a human to need to get involved with.
The data entered was more accurate and even if there was an error, Clive was able to provide reporting to the team if any of the data was incorrect as we attempted to enter it into Union Square. So, we were able to update 99% of the jobs leaving just 1% for a human to need to get involved with.
The ROI for this particular project was substantial from day one. And the impact of this project was so significant that several departments within the business were asking for automation as they saw how effective this have been within the water companies connection department.
We provide ongoing support for Clive, although he rarely has a bad day
The next steps for IGL now includes additional automation throughout their business. They were incredibly happy with the work that we've done hereat Disruption Works and we provide ongoing support for Clive, although he rarely has a bad day. Even so, any changes to their core PIM system, we manage and update so that the automation can still be successful.
