With everything that’s happened in the world over the course of 2020 it certainly feels like things are up in the air, but there seems to be one thing that we can say is true – we all have more questions than we had before as consumers.
Whether it's needing to speak with our bank, holiday providers or even our gym, the uncertainty is of course creating a deluge of extra questions that we need answers to now, the problem is how do we know the information on a company website is up to date, seeing as things change all the time?
The only way we know for sure is to contact the company and ask them! Which is typically done by phone, as we need to speak to someone to get that trusted response. So how does a company cope with this massive influx of phone enquiries?
The answer comes in the form of voice bots – perfectly designed to take in unlimited enquires from your customer base 24/7, as well as providing an instant and also importantly consistent customer service experience!
Taking the financial service industry as an example, these companies have been absolutely inundated with calls from their customer base around mortgage holidays or whether their insurance covers their now cancelled holiday or flights. With a Voice bot this influx of enquiries would have been handled end to end, automatically scaling in peaks to meet the demands placed on the business with no drop off in the customer service experience.
Bots were a good idea before the coronavirus outbreak, so it makes even more sense now to create a dynamic business in a changing world, improving the customer experience and greatly reducing your operating and customer resolution costs.
Please speak to our friendly team to find out more about what bots can do for you!
We have our podcast about a variety of subjects including chatbots, voicebots as well as customer service or self service automation, we discuss how these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology.