What we Do for you

Disruptive approaches without the disruption.

Chatbots and voicebots to improve
customer experience & Productivity

Your customers have rising expectations and those that meet them will get ahead, we can can help you with waiting times for customers support on simple queries and relieve pressure on staff resource managing incoming or outbound communications as well as numerous other benefits. All these can be automated very effectively.

Chatbots

Chatbots are used to provide immediate response to inbound enquiries. We build your chatbot for you so it works from day one and deploy it across all your popular channels.

  • Website & in-App - the primary and most popular starting point, we allow your site to be conversational.
  • Facebook & Instagram - we help you to manage your community comms with automated conversations.
  • WhatsApp - increasingly popular channel for business with huge potential.

Speak to us now… or our chatbot Marvin. 😉

Voicebots

These are highly sophisticated Voicebots that can interpret complex sentences, to manage calls end to end. We fully design, build and deploy to deliver totally automated calls, in and out.

  • Truly natural sounding conversation - world leading natural conversational design and flow.
  • Integrated inbound and outbound - Integration to IVR and data services to manage inbound and outbound calls
  • Huge cost savings - voicebots provide a significant saving in cost per call resolution and reduced cost per minute.

Hear our how natural our voicebots sound!

development and automation to improve
your business process efficiency

Development

There are not enough developers in the world today and we expect your in house teams have roadmaps that push years not months into the future!

You can work with us on peripheral projects or full software development solutions, we are delivering those and everything in between.

  • Project Based Delivery - traditional defined development, for full projects or module as part of a team effort.
  • Bespoke project and support - development projects that include full ongoing future support
  • Dedicated developer for your team - our developers in your team, dedicated to your day to day requirements

See how our development team can help you deliver.

Process Automation

Known as Robot Process Automation or RPA. These administrative bots take on the mundane and repetitive tasks. Freeing up your human workforce to do higher value tasks.

A massively positive impact to your team, not only allowing bot to take the robotic processes from the team, but also allowing your people to be much more satisfied in role.

  • Productivity improvement - bots can process data and perform tasks far quicker than a human.
  • More accurate - with repetitive tasks the accuracy can be poor and a mistake can be costly.
  • Cost savings - if your processes are automated then you can save time and money within your team.

Take the robot out of your human workforce.

At Disruption Works, we use technology to make us more human not less.

The Company we Keep

We have been fortunate to partner with some great companies and these are some of the latest that we have engaged with across our services and offers. We are not sector specific as we have some really flexible solutions, however we have done some great work for businesses of all shapes and sizes, across insurance, retail, healthcare, sport, leisure businesses and charity organisations

Healthcode client logo
Atlanta Group client logo
sketch london restaurant client logo
Nirvana Spa client logo
Beauty Bay client logo
Seiko client logo
Go Ape client logo
Queen Park Rangers - QPR client logo
Brentford FC client logo
Infrastructure Gateway client logo
625 Client logo
Towergate Insurance client logo
Honeywell client logo
Europa Insurance Group client logo
gymfinity client logo

Some Sample case studies

Chatbots - Automating your engagement

Chatbots are now starting to become a really crucial feature of businesses on-site or across social media with a recent study showing that 63% felt that fast responses to issues was the most important part of good customer service.

So, with customer attitudes and times changing, chatbots are one of the touch points that can really improve the way that your brand is perceived, as well as adding real value to the bottom line.

We design and build the whole bot from simple conversations to integrated FAQ and self-service system integration making the process of deploying a bot within your business super easy, starting with whatever your business needs today and then we can give it more skills later.

Start harnessing the power of chatbots and keep up with changing customer trends.

give it a try!

Admin Process automation (RPA)

When you look at the cost base of your business the figure that usually shows head and shoulders above the rest is staff and wages. Your people are a valuable asset in your business and yet quite often staff are performing repetitive, mundane tasks!

We aim to change that! By deploying digital robots to augment your teams, this can free up very valuable resource and give them permission to bring their brains to work.

Don’t know where to start? Well do not worry, we have a simple entry point to give you the understanding and a practical example of how this could transform your business.

We use robots where we can and humans where it matters most. Surely that should be the way? If you agree and want to see some very quick results,then simply get in touch.

LATEST news and comments

Customers who fail to keep their appointment cost the business large sums of money in lost revenue and waste funds, waiting for the client to arrive, Automating this via voice will not only help this pain point, but there are many other benefits too
January 24, 2022 1:00 PM

Customers who fail to keep their appointment cost the business large sums of money in lost revenue and waste funds, waiting for the client to arrive, Automating this via voice will not only help this pain point, but there are many other benefits too

Being January, what better business models to look at than the gym? Whether it's part of a large chain of gyms or a more niche setting, gyms have many core services & therefore receive common questions. So what does the essential chatbot look like?
January 19, 2022 9:30 AM

Being January, what better business models to look at than the gym? Whether it's part of a large chain of gyms or a more niche setting, gyms have many core services & therefore receive common questions. So what does the essential chatbot look like?

Voice automation bots are becoming increasingly common in most industry sectors. In banking, insurance, and financial services, they are used to provide customer support and advice.
December 23, 2021 6:16 PM

Voice automation bots are becoming increasingly common in most industry sectors. In banking, insurance, and financial services, they are used to provide customer support and advice.

some interesting FACTS

210% client cost saving in the first 3 months of automation and relief from the team
72% of businesses are starting their automation journey this year.
64% of customers want to use a chatbot for quick answers to simple queries
Voice automation - 65% of customers will not wait for assistance for more than two minutes