What we Do for you

Disruptive approaches without the disruption.

TRANSFORM YOUR BUSINESS to Cope with the new customer expectations

Conversation Automation

It is time to manage your conversation automatically.

Your customer has changing expectations and those that rise to meet them will simple get ahead, do you have waiting times for customers support on simple queries or just spend too much resource on incoming or outbound calls that can be automated very effectively?

Chatbot and Voice

We combine our development expertise with multi skilled chatbots and voice automation giving you very useful extra member of the team.

We can get you started on this route very quickly and have some easy entry points to allow you to have a chatbot or voice automation that works from day one.

Speak to us now… or our chatbot Marvin. 😉

Chatbots smarter conversations

Chatbots

Find out more about how you can automate your customer engagement.

Smarter conversations

Development

There are not enough developers in the world today and we expect your in house teams have roadmaps that push years not months into the future!

You can work with us on peripheral projects or full software development solutions, we are delivering those and everything in between.

You can work with us flexibly based on your need and what you are trying to achieve.

  • Project Based Delivery - traditional defined development, for full projects or module as part of a team effort.
  • Bespoke project and support - development projects that include full ongoing future support
  • Dedicated developer for your team - our developers in your team, dedicated to your day to day requirements

Process Automation

This is known as Robot Process Automation or RPA. This is looking at your internal admin processes and looking to automate them and make your business smarter and more efficient.

A massively positive impact to your team, not only allowing bot to take the robotic processes from the team, but also allowing your people to be much more satisfied in role. A real benefit when you want a happy team.

RPA process automation

Voice Automation

Voice powered automation that answers calls with very natural language like a human agent.

Natural Voice aUTOMATION
RPA process automation

Robotic Process Automation

Get your processes working smarter and get a bot to assist your team.

Automation
At Disruption Works, we use technology to make us more human not less.

some interesting FACTS

210% client cost saving in the first 3 months of automation and relief from the team
72% of businesses are starting their automation journey this year.
64% of customers want to use a chatbot for quick answers to simple queries
Voice automation - 65% of customers will not wait for assistance for more than two minutes

Some Sample case studies

Chatbots - Automating your engagement

Chatbots are now starting to become a really crucial feature of businesses on-site or across social media with a recent study showing that 63% felt that fast responses to issues was the most important part of good customer service.

So, with customer attitudes and times changing, chatbots are one of the touch points that can really improve the way that your brand is perceived, as well as adding real value to the bottom line.

We design and build the whole bot from simple conversations to integrated FAQ and self-service system integration making the process of deploying a bot within your business super easy, starting with whatever your business needs today and then we can give it more skills later.

Start harnessing the power of chatbots and keep up with changing customer trends.

give it a try!

Admin Process automation (RPA)

When you look at the cost base of your business the figure that usually shows head and shoulders above the rest is staff and wages. Your people are a valuable asset in your business and yet quite often staff are performing repetitive, mundane tasks!

We aim to change that! By deploying digital robots to augment your teams, this can free up very valuable resource and give them permission to bring their brains to work.

Don’t know where to start? Well do not worry, we have a simple entry point to give you the understanding and a practical example of how this could transform your business.

We use robots where we can and humans where it matters most. Surely that should be the way? If you agree and want to see some very quick results,then simply get in touch.

The Company we Keep

We are fortunate to work with some great companies of all shapes and sizes, these are some of the latest that we have engaged with across our services and offers.

Healthcode client logo
Brentford FC client logo
Atlanta Group client logo
Beauty Bay client logo
625 Client logo
sketch london restaurant client logo
gymfinity client logo
Nirvana Spa client logo
Seiko client logo
Infrastructure Gateway client logo
Queen Park Rangers - QPR client logo
Towergate Insurance client logo
Honeywell client logo
Europa Insurance Group client logo

LATEST news and comments

Businesses are removing paper-based systems and developing integrated, often cloud-based, digital solutions, the outcome of this is that the development team, for most companies, is working flat-out, what is the solution and what can you do about it?
November 25, 2021 4:49 PM

Businesses are removing paper-based systems and developing integrated, often cloud-based, digital solutions, the outcome of this is that the development team, for most companies, is working flat-out, what is the solution and what can you do about it?

Most businesses have digital processes within their operation. Whether it's data from excel to enter into a accounts or updating a CRM with incoming data, these processes operate under a fixed set of rules therefore, a prime candidates for automation
November 18, 2021 1:05 PM

Most businesses have digital processes within their operation. Whether it's data from excel to enter into a accounts or updating a CRM with incoming data, these processes operate under a fixed set of rules therefore, a prime candidates for automation

Disruption Works have turned their attention to the charity sector and are proud to be working with the team at Age UK Norwich on the design and build of a new member of their team Vera the Helpbot!
September 29, 2021 11:59 AM

Disruption Works have turned their attention to the charity sector and are proud to be working with the team at Age UK Norwich on the design and build of a new member of their team Vera the Helpbot!