Smart Chatbots

Helping you to efficiently handle your customer queries

What is a chatbot and why do they work?

Chatbots are used to automate the conversation between you and your customers, providing them with instant responses and delivering an awesome customer service experience. Your chatbot can help with all sorts of things within your business, here are a few examples to get you thinking:

  • Answering FAQs
  • Helping with bookings or purchases
  • Customer signposting and navigation
  • Mitigating risk and loss of customers
  • Lead generation

It’s been shown that if you can provide your customers with an easy and quick way to deal with their enquiries, this will directly translate into increased sales.

Chatbots can be deployed wherever it makes the most sense for you and your customers, whether that’s on your website, or in social channels such as Facebook messenger.
Your chatbot is on hand 24/7 to support your customers, but if someone needs that extra bit of help, there is always a seamless handover to a human.

Chatbots are now becoming and integrated member of your team.

Savings calculator

The important question here is how much can you save the business by employing a chatbot in your team.

Marvin, can provide you with a quick calculation to work out how much you could save on incoming enquiries alone.

If you have been talking to Marvin already, you can pick up your conversation or Ask him for the "savings calculator" and he will start you off.

Getting Started is Easy

We find that many businesses can be daunted by chatbots and automating queries coming into their business or organisations, we provide the full service to design, build and deploy your chatbot quickly without any disruption at all.

How we make it easy.

Adding a chatbot to your team is simple for our team as we feel we have the experience and examples that set us head and shoulders above our competition.

  • We build everything on your behalf
  • We help you to look after it
  • We take way the heavy lifting
  • You can be up and running in a very short space of time
  • Have something that is very powerful from day one
  • Save on your own internal team resources

Get going

Choose the package that suits your business needs at the moment.
We just need a first major meeting to kick off. In this session we will gather your ideas and help you to formulate your strategy.
The details of what needs to happen will be managed by our team. That is what we do!

Creating your journeys

We design and build out the bot from the information that we gather in strategy meeting and handle all the design and build.
We only need a light touch from your team where needed. Unless of course you really want to get stuck in.
Our aim it to take the pain out of the whole process and give you something that we know will really work.

We really do the heavy lifting?

Our chatbot USP is that we do the lions share of the setting up and launching of your new chatbot. We know what we are doing and only need a little help from you to get started..

See some our work

Your own admin

Once we have built your bot, you have the option to add your own flair and feedback via our simple admin.

Go Live

Once you are happy, then it is super simple to add the bot to your site or Facebook page and then you are live.

Strategy

Building Strategy
Audiences
Tell your stories

Design

Conversation Design
Media Included
Copy design

Build

Build bot
Integration
Take in feedback

Launch

Onboarding
Training
Deployment
AI learning

Our chatbot clients

We are really happy to work with a great range of sectors and people on some really interesting projects. We work for businesses of all shapes and sizes, across insurance, retail, healthcare, sport, leisure businesses and charity organisations

Healthcode client logo
sketch london restaurant client logo
Nirvana Spa client logo
Beauty Bay client logo
Seiko client logo
Queen Park Rangers - QPR client logo
Brentford FC client logo
gymfinity client logo

Some Sample case studies

Chatbots across Your chaNnels

Consumers are now spending more time in conversations on messenger apps than other social platforms, so they like this format of information sharing, so make sure you are playing in the same space as your target market and delivering that experience!

Website

Browsing habits are changing, and users hate the struggle to find the information they need. Deploying a chatbot on your website, not only provides immediate responses, but also gives users an easy way to navigate to the relevent information.

Facebook

If you already have a large Facebook following or are looking to build one and users can’t get an instant response via Messenger, then this is the perfect use case for deploying a chatbot to zhuzh up that customer experience and catch them while they are engaged.

Whatsapp

With over 1.5 billion users globally, its easy to see that this channel has a huge potential to reach consumers and is primarily an untapped market for businesses. You can now use your chatbot logic on WhatsApp and we hold your hand at every step of the way.

Instagram

Instagram is a highly popular social media platform amongst the younger demographics. Managing this community can be particularly resource heavy. Take the weight off your teams by automating your DM's using your chatbot.

some interesting FACTS

40%

of queries handled via a chatbot*
Now the
No. 1 method of contact
.
*actual client data

2.6p

is the average cost of a conversation for one of our restaurant clients.
*actual client data

14m

responses delivered so far for our busiest chatbot to date.

*actual client data

200%

growth in interest already seen YOY for smart chatbots going into 2022.

*leads into DW

latest chatbot stORIES

Check out our podcast

We have our weekly podcast about a variety of subjects including chatbots, how these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology.
It is all light hearted and just a chat, so we called it Disruption Works Chit Chat!

Our latest episode on chatbots

See All Episodes

Or here is more from our blog

QR codes are becoming increasingly popular in linking the physical and digital worlds. While the technology is nothing new, the way we are using it is, with the experience becoming much smoother in modern smart cameras, you can now talk to them.
June 8, 2022 3:10 PM

QR codes are becoming increasingly popular in linking the physical and digital worlds. While the technology is nothing new, the way we are using it is, with the experience becoming much smoother in modern smart cameras, you can now talk to them.

The Google live chat function is a relatively new service that brings together several Google tools. Businesses need to opt into this powerful product via the "My Business" dashboard. However, once set up, it provides a fantastic way to connect.
May 19, 2022 9:15 AM

The Google live chat function is a relatively new service that brings together several Google tools. Businesses need to opt into this powerful product via the "My Business" dashboard. However, once set up, it provides a fantastic way to connect.

At Disruption Works, we talk a lot about the value of chatbots and voicebots to an organisation. Generally, we speak about general benefits to the company, its staff, and its customers. But how do these break down into numbers? We discuss tangible..
April 25, 2022 6:05 PM

At Disruption Works, we talk a lot about the value of chatbots and voicebots to an organisation. Generally, we speak about general benefits to the company, its staff, and its customers. But how do these break down into numbers? We discuss tangible..