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Chatbots
Automating your customer conversation.
Chatbots are used to automate the conversation between you and your customers, providing them with instant responses and delivering an awesome customer service experience. Your chatbot can help with all sorts of things within your business, here are a few examples to get you thinking:
It’s been shown that if you can provide your customers with an easy and quick way to deal with their enquiries, this will directly translate into increased sales.
Chatbots can be deployed wherever it makes the most sense for you and your customers, whether that’s on your website, or in social channels such as Facebook messenger.
Your chatbot is on hand 24/7 to support your customers, but if someone needs that extra bit of help, there is always a seamless handover to a human.
The important question here is how much can you save the business by employing a chatbot in your team.
Marvin, can provide you with a quick calculation to work out how much you could save on incoming enquiries alone.
If you have been talking to Marvin already, you can pick up your conversation or Ask him for the "savings calculator" and he will start you off.
With a truly engaging platform and content when and where the customer wants it…..….You start to build, engage and convert that into revenue and simply a more efficient customer experience and service to your audience.
Building your audience is important to any business or organisation. This is not something that is normally attributed to chatbots, but they can help with this.
Increasing engagement is increasingly more important as we all become digital natives and those that are not need the time from your team.
Being in touch with your customer requests is very important and converting them is about experience and knowledge. So here a chatbot can be vital.
We build chatbots to fulfil or help to support specific roles in your business. Remember that a bot is also flexible and can learn many jobs, but here are a couple of obvious ones.
Over half of customers now expect and want a chatbot as part of the customer service experience. Make that switch for your customers, it is easy with a simple entry point bot you can really make a difference.
Deliver a remarkable experience from order tracking to all those FAQ questions that your team get asked all the time, a bot can do this. Self-service is also a great addition and your customers are now happy to do this with a chatbot, saving your valuable team resources for where it matters.
Never miss another sale by getting your bot to present your offer at any time that suits them.
Personalising the experience and progressing leads or purchases so that you can sell more because you make it easy.
Talk to us now about our new physical world initiative, linking your real-world store to the chatbot, so that it can give your customer support in your stores at scale of course!
If you can release your HR team from the mundane and repetitive processes, they can concentrate on what they do best.
If you have an onboarding process then a chatbot can go through that process for you and guide your new team member through a friendly process, handing all the information over to you when finished.
Submit timesheets, CVs, holiday requests, sick reporting and update your central HR system or pump out data. It is up to you.
Excite your audience with personalised campaign from segmented data that is captured and personalised based on the user activity.
Reach out with content through the bot via social media like Facebook Messenger, delivered as a push notification, these are powerful and have incredibly high open rates and conversation statistics.
Get the bot to be your automatic marketer.
For travel and tourism the challenge is to stand out from the crowd and having an interactive bot could be the way to go.
Obviously the sales process would include a whole range of use cases
Once the sales are made then again the support of your customer can be assisted:
Keeping those customer loyal to your experience is important and with timely comms it can be achieved
Automation within eCommerce is huge and introducing friendly automation that is integrated is powerful:
The sales process for ecommerce is not longer confined to the site - you can buy via chatbot even if you are in Facebook.
Post sale there are always many opportunities to build more value into the customer and this is an effective space for a bot.
With a loyalty and support task, the chatbot can fill a number of roles to be effective and versatile:
Food and hospitality is very reactive to location and experience type, so examples are:
Booking are the driving force of this business sector and a chatbot can bring that together in a friendly format.
For any hospitality business the repeat business is important and this is the stage to engage that:
Getting the loyalty and support right is always important and as a follow on from the aftersales you could:
For business services the marketing uses can include any of the following;
For business services you can then use a bot for a sales process to:
A useful addition to the business is the after sales support that you can get including:
The loyalty side of any business model is paramount and chatbots can assist with this
Insurance has wide uses from a marketing perspective, some of these may include:
The sales process is one of that largest areas that insurance can take advantage of chatbots:
After sales are an important and sometimes under supported part of the insurance industry:
Keeping the customer with 24/7 support from anywhere is more cost effective that get new policies.
Marketing of your charity is a big area and is increasingly expensive when most of the conversations need to be manned.:
During the subscription cycle or donation space there are a number of options to use a chatbot
After sales is an important part of the charity process as there needs to be constant engagement where possible:
Making it easy to engage and find out where someone money has gone and to provide a better awareness of their contribution:
Consumers are now spending more time in conversations on messenger apps than other social platforms, so they like this format of information sharing, so make sure you are playing in the same space as your target market and delivering that experience!
Browsing habits are changing, and users hate the struggle to find the information they need. Deploying a chatbot on your website, not only provides immediate responses, but also gives users an easy way to navigate to the relevent information.
If you already have a large Facebook following or are looking to build one and users can’t get an instant response via Messenger, then this is the perfect use case for deploying a chatbot to zhuzh up that customer experience and catch them while they are engaged.
With over 1.5 billion users globally, its easy to see that this channel has a huge potential to reach consumers and is primarily an untapped market for businesses. You can now use your chatbot logic on WhatsApp and we hold your hand at every step of the way.
Instagram is a highly popular social media platform amongst the younger demographics. Managing this community can be particularly resource heavy. Take the weight off your teams by automating your DM's using your chatbot.
Here are a few clients that have our chatbots in their business. We have been lucky to work with some great people in these businesses and as you can see there are a variety of roles and tasks that a chatbot has help with for these clients..
A large international cosmetics brand that have a huge customer service requirement and we have been able to help them.
A highly thought of spa and health club business that have an all round bot that deals with sales and customer service.
A growing group of gyms that are aimed at active kids. This progressive team are using our platform for signposting and support.
sketch are an amazing client with 3 Michelin Stars! We are providing a bot to help with a range of CS, sales and marketing roles.
Being January, what better business models to look at than the gym? Whether it's part of a large chain of gyms or a more niche setting, gyms have many core services & therefore receive common questions. So what does the essential chatbot look like?
Now we are implementing voice and chatbots providing larger fonts for those with visual impairment, a range of in-line translations for communities seeking access to online services and voice-only solutions so no waiting on the phone. Find out more.
Chatbot implementation on your website will increasingly benefit your company if consideration is given to driving clients towards it and convincing them to use it. You must consider the visibility of your chatbot..
