Chatbots

Automating your customer conversation.

What is a chatbot and why do they work?

Chatbots are used to automate the conversation between you and your customers, providing them with instant responses and delivering an awesome customer service experience. Your chatbot can help with all sorts of things within your business, here are a few examples to get you thinking:

  • Answering FAQs
  • Helping with bookings or purchases
  • Customer signposting and navigation
  • Mitigating risk and loss of customers
  • Lead generation
Roles that chatbots can fill

It’s been shown that if you can provide your customers with an easy and quick way to deal with their enquiries, this will directly translate into increased sales.

Chatbots can be deployed wherever it makes the most sense for you and your customers, whether that’s on your website, or in social channels such as Facebook messenger.

Your chatbot is on hand 24/7 to support your customers, but if someone needs that extra bit of help, there is always a seamless handover to a human.

Chatbots in leisure and hospitalityBuild Only Option
Chatbots are now becoming and integrated member of your team.

Savings calculator

The important question here is how much can you save the business by employing a chatbot in your team.

Marvin, can provide you with a quick calculation to work out how much you could save on incoming enquiries alone.

If you have been talking to Marvin already, you can pick up your conversation or Ask him for the "savings calculator" and he will start you off.

Our Clients

Here are a few clients that have our chatbots in their business. We have been lucky to work with some great people in these businesses and as you can see there are a variety of roles and tasks that a chatbot has help with for these clients..

Beauty Bay client logo

Beauty Bay : Retail

A large international cosmetics brand that have a huge customer service requirement and we have been able to help them.

Automated Customer Service AgentAutomated Marketing Agent
Nirvana Spa client logo

Nirvana Spa : Spa & Health

A highly thought of spa and health club business that have an all round bot that deals with sales and customer service.

Automated Sales AgentAutomated Customer Service Agent
gymfinity client logo

Gymfinity : Gym group

A growing group of gyms that are aimed at active kids. This progressive team are using our platform for signposting and support.

Automated Sales AgentAutomated Customer Service Agent
sketch london restaurant client logo

sketch london : Restaurant

sketch are an amazing client with 3 Michelin Stars! We are providing a bot to help with a range of CS, sales and marketing roles.

Automated Customer Service AgentAutomated Sales AgentAutomated Marketing Agent
Go to our client page

Audience Engagement

With a truly engaging platform and content when and where the customer wants it…..….You start to build, engage and convert that into revenue and simply a more efficient customer experience and service to your audience.

Building

Building your audience is important to any business or organisation. This is not something that is normally attributed to chatbots, but they can help with this.

  • Broadcast your message
  • Create brand loyalty
  • Lead generator
  • Instant enquiry response
  • Customer details captured

Engagement

Increasing engagement is increasingly more important as we all become digital natives and those that are not need the time from your team.

  • 24 hour customer service
  • Around 70% enquiries handled
  • Digital shop assistant
  • Fun engaging and easy to use
  • Excellent customer service experience

converting

Being in touch with your customer requests is very important and converting them is about experience and knowledge. So here a chatbot can be vital.

  • Convert customers effectively
  • Saves on staff time
  • Inform future campaigns
  • Full analytics dashboard
  • Monetise your social following

Solutions and Roles for your Bot

We build chatbots to fulfil or help to support specific roles in your business. Remember that a bot is also flexible and can learn many jobs, but here are a couple of obvious ones.

Sales Agent

Automated Sales Agent

Simply helping you to more incremental revenue.

Never miss another sale by getting your bot to present your offer at any time that suits them.

Personalising the experience and progressing leads or purchases so that you can sell more because you make it easy.

Talk to us now about our new physical world initiative, linking your real-world store to the chatbot, so that it can give your customer support in your stores at scale of course!

give it a try!
Automated customer service bot

Customer Agent

Automated Customer Service Agent

Meeting the changing expectation of your customers.

Over half of customers now expect and want a chatbot as part of the customer service experience. Make that switch for your customers, it is easy with a simple entry point bot you can really make a difference.

Deliver a remarkable experience from order tracking to all those FAQ questions that your team get asked all the time, a bot can do this. Self-service is also a great addition and your customers are now happy to do this with a chatbot, saving your valuable team resources for where it matters.

some interesting FACTS

60% of customers expect to be able to contact a business via messaging
63% of customers say that quick issue resolution is the top tick for good service
65% of customers will not wait more than two minutes for assistance
120% growth in self service chatbots across business expected in 2020

HR Agent

Automated human resource bot

Make way for humans in HR

If you can release your HR team from the mundane and repetitive processes, they can concentrate on what they do best.

If you have an onboarding process then a chatbot can go through that process for you and guide your new team member through a friendly process, handing all the information over to you when finished.

Submit timesheets, CVs, holiday requests, sick reporting and update your central HR system or pump out data. It is up to you.

give it a try!
HR chatbot
marketing bot

Marketing Agent

Automated Marketing Agent

Building and nurturing audiences automatically.

Excite your audience with personalised campaign from segmented data that is captured and personalised based on the user activity.

Reach out with content through the bot via social media like Facebook Messenger, delivered as a push notification, these are powerful and have incredibly high open rates and conversation statistics.

Get the bot to be your automatic marketer.

latest client stORIES

Disruption Works have turned their attention to the charity sector and are proud to be working with the team at Age UK Norwich on the design and build of a new member of their team Vera the Helpbot!
Chatbot technology that is helping to support older people.
September 29, 2021 11:59 AM

Disruption Works have turned their attention to the charity sector and are proud to be working with the team at Age UK Norwich on the design and build of a new member of their team Vera the Helpbot!

Chotto Matte restaurants are an exciting dining experience, delivering the very best of Nikkei (Japanese—Peruvian) cuisine, so you can imagine how exciting it is to be working with them to develop a chatbot to join their global team.
Our chatbot platform joins the Customer Service Team at prestige restaurant Chotto Matte.
August 27, 2021 2:12 PM

Chotto Matte restaurants are an exciting dining experience, delivering the very best of Nikkei (Japanese—Peruvian) cuisine, so you can imagine how exciting it is to be working with them to develop a chatbot to join their global team.

Hospitality has had a perfect storm of harassment over the last 18 months as we all know. How can getting the tech in place be the saving grace for this crisis?
The squeeze on teams in hospitality
June 29, 2021 10:15 AM

Hospitality has had a perfect storm of harassment over the last 18 months as we all know. How can getting the tech in place be the saving grace for this crisis?