Can chatbots join the customer experience dots?

Tuesday, May 12, 2020

Chatbots can help provide an 'omnichannel' customer service experience - increasing customer satisfaction whilst freeing up the human workforce to deal with the more tricky enquiries, or ones that need to be dealt with in a more sensitive, 'human' way.

More on this here: https://bit.ly/2WWEzVP



Posted by:
Sean Bussell
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