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Can chatbots join the customer experience dots?
Tuesday, May 12, 2020
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Chatbots can help provide an 'omnichannel' customer service experience - increasing customer satisfaction whilst freeing up the human workforce to deal with the more tricky enquiries, or ones that need to be dealt with in a more sensitive, 'human' way.
More on this here: https://bit.ly/2WWEzVP
We have our podcast about a variety of subjects including chatbots, voicebots as well as customer service or self service automation, we discuss how these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology.
