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Chatbots can help provide an 'omnichannel' customer service experience - increasing customer satisfaction whilst freeing up the human workforce to deal with the more tricky enquiries, or ones that need to be dealt with in a more sensitive, 'human' way.
More on this here: https://bit.ly/2WWEzVP
We have our weekly podcast about a variety of subjects including chatbots, how these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology.
