sketch is a popular three-star Michelin restaurant situated in the heart of London with a real passion for food, art and flair. Their team always deliver the best experience for their customers from the food to their service.
As with any restaurant, they have a large volume of daily enquiries, mostly of a repetitive nature and a drain on internal resources.
The team were stretched by the simple enquiries rather than concentrating on the experience and personal service they were renown for.
So, the challenge was to provide afunctional and simple service to improve the CX, increase
bookings and provide immediate responses to these questions.
We rapidly built their chatbot to deliver answers for a range of complicated queries and signposting to allow the team to deal with personal service and detailed enquiries.
The chatbot is now a multiskilled member of the team helping with;
- Immediate responses to inbound enquires24/7
- Booking journeys
- Handling a wide range of FAQs
- Shows a variety of menus for different experiences
- Handles contact journeys and enquiry capturing
- Live chat handover and management directly with the reservations team.
We have our podcast about a variety of subjects including chatbots, voicebots as well as customer service or self service automation, we discuss how these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology.