Contact and call centres are the ideal place for RPA to thrive and show benefits. It is the combination of attended and unattended RPA that allows the perfect mix between automation and human involvement.
A great interview from ZD net.
Find out how this match made in heaven is driving better customer experience here: https://zd.net/3aoZEMo
We have our weekly podcast about a variety of subjects including chatbots, how these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology.