Smarter, Better, Faster, Leaner.
Well if you get the pun above, you’ll know not to be a Daft Punk. But jokes aside, I wonder if there has ever been a better time to think about the organisation you work for, and in preparation for the influx of returning custom, how can you be smarter and leaner than you were before and still improve upon the customer experience.
If you haven’t before then perhaps you really need to explore the world of chatbots. In a nutshell chatbots provide both automated and instant responses to your inbound enquiries. And this could encompass a whole host of your customer journeys from general FAQs, signposting, booking or purchase, customer service and more.
Not only does this provide your customers with a really easy to use 24/7 customer service experience but it also allows you to grab all the downstream benefits of increased engagement, simple data capture and lead generation, and if you want to be really clever, push notifications and broadcasted messages through Facebook messenger to encourage returning custom.
I want you to imagine a world where around 70%-80% of your inbound enquiries are dealt with instantly, without the need for human assistance, and think about how positive that is not only for the customer, but also in terms of time saved dealing with these day to day questions, where lets be honest, the information is probably somewhere on your site but people are not interested in spending time looking for it anymore.
Well this world can be a reality with the deployment of a chatbot on your Website and Facebook should you wish. And the great news that we do all the heavy lifting for you. Tell us what you want, share your FAQs, your media anything you like, and we’ll get it done.
The business landscape may have changed, but the businesses that adapt and evolve to meet this change can help themselves ‘Get Lucky’. So, what are you waiting for, drop me a message to set up a no obligation demo and I’ll show you the possible.
We have our podcast about a variety of subjects including chatbots, voicebots as well as customer service or self service automation, we discuss how these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology.