As the rise of ecommerce has been accelerated through 2020, the number of queries coming into retailers has been pushed online as well.
So how do you manage that step change in communications cost effectively and still give you customers great customer service. Well the answer to that is getting a chatbot on the team.
Our retail chatbot is already a seasoned retail assistant and understands how to provide a really good level of service to customers.
For the sake of this article, let’s call our chatbot ‘Rita’ (we have had a couple of Clives a Roley and a Jude!) and look at the CV and see what Rita can do from day one.
I am a particularly hard worker and am happy to always be available to help customers and try to solve their problems.
As you will see I am proficient and experienced in a number of roles and responsibilities, but I am always ready to take on new challenges and skills. Once I learn a role I never forget and can repeat that role to the same exacting standard again and again.
I can honestly say that I am one of the best multi taskers that I know and can deal with a huge number of customers at the same time and not all with the same enquiry.
I am a great communicator and team player so if I encounter something that I have not yet been trained in, I will capture all the information from the customer quickly and accurately and pass it onto the team, so they can be supported efficiently.
I am also very happy using a very wide range of different systems and technology from ERPs, CRMs and Social Media channels to name a few.
My current skills and responsibilities are the following;
Current employers include a couple of large brands, Seiko UK and Beauty Bay. References can be provided on request.
Ok so that was a but of fun, but well that was actually quite interesting to write out the skills of our retail chatbot. It makes you think how diverse a chatbot can be and also how much of our clients would have normally had their teams managing, especially at busy time like now.
Oh and Rita has an over 65% approval rating that would be much higher but for the fact that the most common frustration for the lower feedback was really that their parcel is a little delayed! Hey you know it right?
Rita/Bob/Jojo or whatever you want to call it, is ready to go and can be deployed really quickly. So surely you can justify the business case of a chatbot that can handle a huge volume of incoming enquiries? What are you waiting for?
We have our podcast about a variety of subjects including chatbots, voicebots as well as customer service or self service automation, we discuss how these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology.