We are very excited to announce the launch of our latest cutting-edge business solution – ViVa Bots (Voice Interactive Virtual Agent).
These highly sophisticated conversational voice bots can interpret complex sentences through a high-powered natural language engine to handle over 70% of your customer calls end to end.
Sounding very much like a real agent, showing warmth and providing exceptionally natural conversation, our voice bots allow you to remove the dreaded waiting times for your customers, improve the customer service experience and massively reduce contact centre costs.
In a world where customer experience is just as important as the product or service you offer, treat your customers to a consistent 24/7 service that will improve your NPS.
Integrated into your systems, Viva voice bots are far more than just an intelligent IVR, they are the future of the contact centre, allowing you to provide a better service at a fraction of the cost, with a clear and deliverable ROI.
To find our more please get in touch today.
0203 058 5762
We have our podcast about a variety of subjects including chatbots, voicebots as well as customer service or self service automation, we discuss how these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology.