We are so proud of our client Healthy Pets Insurance on receiving this special judges award from the 2020 Product and Service Innovation Awards for improving customer experience. They are a great team to work with and it was a real team effort.
They generously included us in the thanks for this great result and it is always superb, when this kind of partnership with a client really pays off.
Healthy Pets Insurance, now part of Towergate and Ardonagh Group have been clients of ours for a couple of years now and it truly is a partnership as the lovely message from the client really puts into perspective.
"On behalf of all of us here, I wanted to share the great news of winning this award, our entry/success involved all of our hard work, with improvement to the customer experience and the use of data analytics which has given us the great results – Thank you." - Shanine Collins, Head of Operations and New Business
So well done to Healthy Pets and we are looking forward to some exciting projects coming up.
We have our podcast about a variety of subjects including chatbots, voicebots as well as customer service or self service automation, we discuss how these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology.