Disruptive approaches without the disruption.

What we Do for you

Chatbots and voicebots to improve
customer experience & Productivity

Your customers have rising expectations and those that meet them will get ahead, we can can help you with waiting times for customers support on simple queries and relieve pressure on staff resource managing incoming or outbound communications as well as numerous other benefits. All these can be automated very effectively.

Chatbots

Chatbots are used to provide immediate response to inbound enquiries. We build your chatbot for you so it works from day one and deploy it across all your popular channels.

  • Website & in-App - the primary and most popular starting point, we allow your site to be conversational.
  • Facebook & Instagram - we help you to manage your community comms with automated conversations.
  • WhatsApp - increasingly popular channel for business with huge potential.

Speak to us now… or our chatbot Marvin. 😉

Voicebots

These are highly sophisticated Voicebots that can interpret complex sentences, to manage calls end to end. We fully design, build and deploy to deliver totally automated calls, in and out.

  • Truly natural sounding conversation - world leading natural conversational design and flow.
  • Integrated inbound and outbound - Integration to IVR and data services to manage inbound and outbound calls
  • Huge cost savings - voicebots provide a significant saving in cost per call resolution and reduced cost per minute.

Hear our how natural our voicebots sound!

development and automation to improve
your business process efficiency

Development

There are not enough developers in the world today and we expect your in house teams have roadmaps that push years not months into the future!

You can work with us on peripheral projects or full software development solutions, we are delivering those and everything in between.

  • Project Based Delivery - traditional defined development, for full projects or module as part of a team effort.
  • Bespoke project and support - development projects that include full ongoing future support
  • Dedicated developer for your team - our developers in your team, dedicated to your day to day requirements

See how our development team can help you deliver.

Process Automation

Known as Robot Process Automation or RPA. These administrative bots take on the mundane and repetitive tasks. Freeing up your human workforce to do higher value tasks.

A massively positive impact to your team, not only allowing bot to take the robotic processes from the team, but also allowing your people to be much more satisfied in role.

  • Productivity improvement - bots can process data and perform tasks far quicker than a human.
  • More accurate - with repetitive tasks the accuracy can be poor and a mistake can be costly.
  • Cost savings - if your processes are automated then you can save time and money within your team.

Take the robot out of your human workforce.

At Disruption Works, we use technology to make us more human not less.

The Company we Keep

We have been fortunate to partner with some great companies and these are some of the latest that we have engaged with across our services and offers. We are not sector specific as we have some really flexible solutions, however we have done some great work for businesses of all shapes and sizes, across insurance, retail, healthcare, sport, leisure businesses and charity organisations

Healthcode client logo
Atlanta Group client logo
sketch london restaurant client logo
Nirvana Spa client logo
Beauty Bay client logo
Seiko client logo
Go Ape client logo
Queen Park Rangers - QPR client logo
Brentford FC client logo
Infrastructure Gateway client logo
625 Client logo
Towergate Insurance client logo
Honeywell client logo
Europa Insurance Group client logo
gymfinity client logo

LATEST news and comments

Check out our podcast

We have our weekly podcast about a variety of subject from chatbots, voice bots, automation and development. How these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology. Also look out for our guest thought leader spots, where we will talk to business leaders that have a disruptive approach to how they deliver their products or services.
It is all light hearted and just a chat, so we called it Disruption Works Chit Chat!

Our latest episode

See All Episodes

Or here is more from our blog

QR codes are becoming increasingly popular in linking the physical and digital worlds. While the technology is nothing new, the way we are using it is, with the experience becoming much smoother in modern smart cameras, you can now talk to them.
June 8, 2022 3:10 PM

QR codes are becoming increasingly popular in linking the physical and digital worlds. While the technology is nothing new, the way we are using it is, with the experience becoming much smoother in modern smart cameras, you can now talk to them.

The Google live chat function is a relatively new service that brings together several Google tools. Businesses need to opt into this powerful product via the "My Business" dashboard. However, once set up, it provides a fantastic way to connect.
May 19, 2022 9:15 AM

The Google live chat function is a relatively new service that brings together several Google tools. Businesses need to opt into this powerful product via the "My Business" dashboard. However, once set up, it provides a fantastic way to connect.

At Disruption Works, we talk a lot about the value of chatbots and voicebots to an organisation. Generally, we speak about general benefits to the company, its staff, and its customers. But how do these break down into numbers? We discuss tangible..
April 25, 2022 6:05 PM

At Disruption Works, we talk a lot about the value of chatbots and voicebots to an organisation. Generally, we speak about general benefits to the company, its staff, and its customers. But how do these break down into numbers? We discuss tangible..

some interesting FACTS

65%

real world savings
between human agents and voicebots.
.
*actual client data

57%

reduction in call times for customer calls overall.

‍‍
*actual client data

2.6p

is the average cost of a conversation for one of our restaurant clients.
*actual client data

14m

responses delivered so far for our busiest chatbot to date.

*actual client data