In the realm of regulatory education, it is vital that workers grasp the policies and laws that govern their job. Whether it's safeguarding sensitive data, promoting occupational safety, or combating bribery and corruption, training for compliance is an essential aspect of any organisation's educational program. However, with the increasing demands on workers' time and attention, it can be difficult to ensure that everyone receives uniform and effective training.
That's where voicebots come in.
These digital assistants are transforming regulatory education, offering a way for organisations to administer training in a standardised and engaging manner. With voicebots, employees can practice interacting with simulated scenarios and learn how to respond to various situations in a secure and controlled environment.
Here are some of the benefits of using voicebots for collaborative testing:
To use voicebots for collaborative testing, an organisation can provide the bot with a set of questions related to compliance regulations. The voicebot can then ask the questions to multiple employees simultaneously, record their responses, and evaluate their answers based on predetermined criteria.
Here's an example of how this works:
Suppose an organisation wants to test its employees' knowledge of the General Data Protection Regulation (GDPR). The organisation could provide the voicebot with a set of questions related to GDPR compliance. The voicebot could then ask the questions to multiple employees simultaneously, record their responses, and evaluate their answers based on predetermined criteria.
With this whole process recorded and assessed within that criteria, then any potential complaint can be deflected immediately based on training with a fully auditable trail.
Not all about compliance
In addition to regulatory education, voicebots can also be used for sales and product training. By simulating customer interactions, voicebots can help employees develop their sales skills and understand how to pitch products in a way that resonates with customers. Voicebots can also be used to help employees learn about new products and features, providing a way for them to familiarise themselves with these offerings and develop the skills they need to promote them effectively.
One of the primary advantages of using voicebots for training is that they can provide instant feedback to employees actually suggest extra information that might be useful for a better answer. This is particularly important in sales and product training, where workers must understand how to effectively communicate with customers and promote products. By providing immediate feedback, voicebots can help employees identify areas where they need to improve their performance and take action to remedy these issues.
Another benefit of using voicebots is that they can be programmed to simulate a wide range of scenarios. This is especially useful in sales and product training, where employees must understand how to respond to various customer questions and objections. By simulating these scenarios, voicebots can help employees develop their skills and become more comfortable interacting with customers.
In conclusion, voicebots offer a cost-effective and efficient way to test employees' knowledge of their subject. The voicebots is a strong and inclusive route that supports learning with not just testing outcomes for also using the conversation to deliver simple advice as part of a nurtured conversation.
As technology continues to evolve, we can expect to see more organisations adopting voicebots for collaborative testing and other applications.
See our details on how this works for compliance and even data breaches
We have our podcast about a variety of subjects including chatbots, voicebots as well as customer service or self service automation, we discuss how these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology.