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At Disruption Works, we talk a lot about the value of chatbots and voicebots to an organisation. Generally, we speak about general benefits to the company, its staff, and its customers. But how do these break down into numbers? We discuss tangible..


Voicebots appear at first glance to be the latest in the IVR sequence, but they are a completely different beast. So what are IVR, Automated Attendants and Voicebots and what does that mean to the customer experience for today' s brand experience?


With voicebots, there is simply no call waiting time, and services can open themselves up to provide 24/7 assistance 365 days a year. This around-the-clock service is ideal for Insurance companies like Europ Assistance who have seen this impact.


Business is coming to the realisation that a voicebot has to be part of the comms strategy, but how do you make it sound great with natural conversation flow and human sounding responses? We cover a few techniques and terms that will be important.


Customers who fail to keep their appointment cost the business large sums of money in lost revenue and waste funds, waiting for the client to arrive, Automating this via voice will not only help this pain point, but there are many other benefits too


Voice automation bots are becoming increasingly common in most industry sectors. In banking, insurance, and financial services, they are used to provide customer support and advice.