With the current times affecting the way that we think about our teams and where they win or lose. Do you think your business is ready for the new expectations?
No one likes to do repetitive and mundane tasks while sat at their computer, and the truth is in many cases that they don’t need to be. Robotic Process Automation (RPA) is here to automate those tasks and alleviate your staff to concentrate on higher value, more rewarding tasks, all of which combines to create a more productive, more efficient workplace, which also means a better service to your customers.
We make it easy to understand how and where you can start on your automation journey, providing an end to end solution from feasibility, to deployment as well as providing all the on-going support to ensure automation is a success within your business.
Starting your road to continuous improvement.
You might already be fully aware of the process in your business that you think should be automated, recent times have highlighted a good amount for most businesses. However, here are some other examples that might help get your thinking.
Typically, within a business there are lots of tasks that are repetitive and mundane.
An admin bot can be used to speed through these process, whether its running regular reports or data input, bots can deploy to quickly take care of this work, accurately and reliably.
A great example is when a customer wants to renew their service, which in turn triggers a series of workflows that are manually dealt with.
With a customer bot we can record these inputs to automatically take care of the process, meaning rather than a convoluted process, an employee could simply click ‘go’ and the bot will do all the leg work, saving time and effort without making any input errors.
Whether its staff onboarding or finding a great way to conduct a staff survey or employee health check, then a bot can be deployed to automate all the leg work for you.
During the COVID-19 outbreak, we have seen digital workers used to send out surveys via SMS and email to help employers understand the health, location and work status of their workforce. The feedback is then anonymised and aggregated and displayed on a dashboard and distributed to leaders.
A bot can take on many roles within IT to help save time and create efficient processes.
This can include such things as data transfer from legacy to new systems (something which usually delays the roll out of new systems) but can also include more day to day tasks such as password resets.
And everyone has been there on that one!
We have been lucky to work with some really progressive businesses on automation and robotic workforces, not one size fits all. Each of our clients have their own unique challenges but the principles are the same. Be efficient and accurate, make the most of your people.
A well known insurer, Towergate needed a reasonable amount of automation with data and reporting to improve speed and accuracy.
IGL engaged us to automate internal processes that delivered from field data all the way through to emailing client reporting.
An insurance provider some some large brands, we were engaged to automate their legacy renewal service.
A truly global distributor, ADI required a smarter delivery on live pricing for their EMEA region involving SAP automation.
Everyone 'knows' that RPA brings with it lots of benefits when integrating into a company's IT strategy. But what do you really 'know'?
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