Articles, News & Comment

The latest news, tips and advice to help you get the most from our sector.
QR codes are becoming increasingly popular in linking the physical and digital worlds. While the technology is nothing new, the way we are using it is, with the experience becoming much smoother in modern smart cameras, you can now talk to them.
8/6/2022

QR codes are becoming increasingly popular in linking the physical and digital worlds. While the technology is nothing new, the way we are using it is, with the experience becoming much smoother in modern smart cameras, you can now talk to them.

The Google live chat function is a relatively new service that brings together several Google tools. Businesses need to opt into this powerful product via the "My Business" dashboard. However, once set up, it provides a fantastic way to connect.
19/5/2022

The Google live chat function is a relatively new service that brings together several Google tools. Businesses need to opt into this powerful product via the "My Business" dashboard. However, once set up, it provides a fantastic way to connect.

At Disruption Works, we talk a lot about the value of chatbots and voicebots to an organisation. Generally, we speak about general benefits to the company, its staff, and its customers. But how do these break down into numbers? We discuss tangible..
25/4/2022

At Disruption Works, we talk a lot about the value of chatbots and voicebots to an organisation. Generally, we speak about general benefits to the company, its staff, and its customers. But how do these break down into numbers? We discuss tangible..

Let's strip back the conversation about chatbots, and look once again at the basics, to uncover exactly what a chatbot is, what they can be used for, and answer the common questions surrounding this technology. It's all about helping your team.
22/4/2022

Let's strip back the conversation about chatbots, and look once again at the basics, to uncover exactly what a chatbot is, what they can be used for, and answer the common questions surrounding this technology. It's all about helping your team.

More and more charities are leaning on the time saving benefits of chatbots to redeploy staff in a more meaningful way. Our new charity clients at Disruption Works, agree that their people have never been a more precious resource than they are now.
22/3/2022

More and more charities are leaning on the time saving benefits of chatbots to redeploy staff in a more meaningful way. Our new charity clients at Disruption Works, agree that their people have never been a more precious resource than they are now.

Voicebots appear at first glance to be the latest in the IVR sequence, but they are a completely different beast. So what are IVR, Automated Attendants and Voicebots and what does that mean to the customer experience for today' s brand experience?
14/3/2022

Voicebots appear at first glance to be the latest in the IVR sequence, but they are a completely different beast. So what are IVR, Automated Attendants and Voicebots and what does that mean to the customer experience for today' s brand experience?

Lead generation has always been a complex issue, but never more so than now. The customers are the same people they have always been, but their habits have changed, with less desire to call & a preference for easy-to-use apps, websites, and chatbots.
7/3/2022

Lead generation has always been a complex issue, but never more so than now. The customers are the same people they have always been, but their habits have changed, with less desire to call & a preference for easy-to-use apps, websites, and chatbots.

Exciting new project on the horizon, we are discussing the options of using user uploaded pics to identify species and log their location, range and numbers by using AI image recognition to bring back species and conservation info for the user
28/2/2022

Exciting new project on the horizon, we are discussing the options of using user uploaded pics to identify species and log their location, range and numbers by using AI image recognition to bring back species and conservation info for the user

With voicebots, there is simply no call waiting time, and services can open themselves up to provide 24/7 assistance 365 days a year. This around-the-clock service is ideal for Insurance companies like Europ Assistance who have seen this impact.
22/2/2022

With voicebots, there is simply no call waiting time, and services can open themselves up to provide 24/7 assistance 365 days a year. This around-the-clock service is ideal for Insurance companies like Europ Assistance who have seen this impact.

Chatbots offer the possibility for any entity to provide a wide range of services through an automation process. The implementation of chatbots is can reduce the pressure on existing staff, freeing them up for more vital organisational activities.
14/2/2022

Chatbots offer the possibility for any entity to provide a wide range of services through an automation process. The implementation of chatbots is can reduce the pressure on existing staff, freeing them up for more vital organisational activities.

Business is coming to the realisation that a voicebot has to be part of the comms strategy, but how do you make it sound great with natural conversation flow and human sounding responses? We cover a few techniques and terms that will be important.
2/2/2022

Business is coming to the realisation that a voicebot has to be part of the comms strategy, but how do you make it sound great with natural conversation flow and human sounding responses? We cover a few techniques and terms that will be important.

Customers who fail to keep their appointment cost the business large sums of money in lost revenue and waste funds, waiting for the client to arrive, Automating this via voice will not only help this pain point, but there are many other benefits too
24/1/2022

Customers who fail to keep their appointment cost the business large sums of money in lost revenue and waste funds, waiting for the client to arrive, Automating this via voice will not only help this pain point, but there are many other benefits too

Being January, what better business models to look at than the gym? Whether it's part of a large chain of gyms or a more niche setting, gyms have many core services & therefore receive common questions. So what does the essential chatbot look like?
19/1/2022

Being January, what better business models to look at than the gym? Whether it's part of a large chain of gyms or a more niche setting, gyms have many core services & therefore receive common questions. So what does the essential chatbot look like?

Voice automation bots are becoming increasingly common in most industry sectors. In banking, insurance, and financial services, they are used to provide customer support and advice.
23/12/2021

Voice automation bots are becoming increasingly common in most industry sectors. In banking, insurance, and financial services, they are used to provide customer support and advice.

Disruption Works discuss flexible comms and the need for innovation with Ollie Jackman from Agile Comms and how smart thinking about the necessary comms systems for an organisation can result in significant financial savings.
16/12/2021

Disruption Works discuss flexible comms and the need for innovation with Ollie Jackman from Agile Comms and how smart thinking about the necessary comms systems for an organisation can result in significant financial savings.