Voicebots

Voicebot powered automation that is beyond IVR.
Giving your customer a very natural conversation that they forget is a bot.

A new generation of AI VoiceBots handling calls just like a human agent

Our new partner solution brings a really human feel to a totally voicebots powered self service automation. If you are struggling with the pressure of costs and margin but still wish to keep the brand and service expectations second to none.

Then you can be smarter than your competition and actually improve your NPS with a truly natural conversational voicebot taking your inbound calls and queries and even handle outbound campaigns.

Perfect conversations

  • Highly sophisticated conversational voice bots using technology that is now proven after two decades of development.
  • These voice bots are very close to a real agent and deliver natural sounding conversation from day one
  • Customers forget they are talking to a bot
  • Treat your customers to a consistent 24/7 service that also delivers zero waiting times
Speak to us about a demo now.

Tangible benefits

  • Improve your customer experience and NPS
  • Massively reduce your contact centre costs - we have examples of 65% real world savings
  • Increase the efficiency of your service - we have seen improvements of 363%
  • Rapid deployment with analytics that can give real insight and flexibility
With a variety of voices, languages or even your own voice over you can have this exactly on brand.

WE design, build and deploy

Perfect understanding

Effective from Day One

As technology had evolved the level of understanding of complex sentences and context has improved significantly. Our voice bots answer accurately exactly with the information and context that is needed by your customer.
This means that not only do you get really efficient call handling, but also our customers see a demonstrable increase in their NPS overall after the voice bot is hired.

give it a try!
Automated customer service bot

naturally more human

Merging technology with our expertise in conversation.

When thinking about the design of your process, not only do we deliver better conversational flow that is more efficient, but we also add nuance and natural inflexion that you would expect from a human agent.

This gives an experience that is exactly on brand every time and also allows your customer to forget that they are talking to a bot.

Rapid Delivery

Speedy delivery and deployment

With the speed in deployment and delivery, we can get your voice bot started really quickly, but also give it more jobs to do.

You are able to quickly extend and adapt your voice bot to take on new roles and tasks with more and more enrichment every day.

We are integrated with most major platforms from major telcos, CRM and social platforms, so we can simply plugin it in and deploy on any cloud tenant that you need.

give it a try!

What are the benefits for me and my audience?

Our new solution, brings a really human feel to a totally voice powered automation. If you are struggling with the pressure of costs and margin but still wish to keep the brand and service expectations second to now. Then you can be smarter than your competition and actually improve your NPS with a truly natural conversational bot taking your calls and even handling outbound.

It's a win win all around

Voice bots instantly wipe out the dreaded waiting times for the customer, meaning their enquiries are quickly dealt with, no matter if you have 100 or 10,000 incoming calls.

Meaning customers are happier, NPS goes up, and you have made a huge reduction in running costs.

Speak to us about a demo now.

Bring the innovation to your organisation

Our solution has many use case and we know that sometimes it is difficult to picture how this could fit in your organisation, the upshot is that there are really very few limitations where a process is to be followed when helping a customer. Also we make it easy for you to introduce it to your business and fit it within your budgets.

Pilot to prove it in your business

We feel that voicebots are one of the least disruptive but most effective solutions to impact the quality and costs of your service.

The impact of a pilot can give you the business case that you need to make that impact.

These are a fixed fee no obligation way of proving to your business in a very practical way that everyone will be on board with.

Speak to us about a demo now.

Easy to buy Opex model

Something to consider is that the delivery of voicebots is based on an operational expense model, so they are directly performance related and are only charged on usage.

This makes it really simple to employ a voicebot within existing budgets and show savings with direct comparisons in your business.

How to use a voicebots

Sometimes it is difficult to picture how this could fit in your organisation, the upshot is that there are really very few limitations where a process is to be followed when helping a customer.

Here are some real world uses of the platform that may inspire you to see how this might be used to help your team.

  • Voicebot powered IVR – using a bot to take calls by immediately understanding the caller request and automating a call or handover to the team – we saw a huge 20 secs reduction in just the client identification stage
  • Outbound calls automation  – where a call needs to be made to your customer for confirmation of a service or chasing for information – we saw a 363% improvement in the process in one case study.
  • Appointment setting – one of the simplest automations that a voice bot can handle and is very effective for healthcare or simply any service setting, combined with an outbound call to confirm it can be a powerful combination

Voice bots are designed to manage a whole host of tasks, here are just a few to consider.

  • Personal data & GDPR compliance
  • Helpdesk calls
  • FAQ automation
  • Opening accounts
  • Requesting account information
  • Order tracking
  • Upselling
  • Flight reservations
  • Password resets
  • Contract amendments

Some Sample case studies

Integrated into your Business

We have a significant range of integrations already native to the platform, but we can extend this for any systems that allows us to interop with an API or Webservice that we can interact with or develop against.

Telco/CPaas Integrations

We have a whole host of telcos that we are currently integrated with.

These include;

  • Avaya
  • Cisco
  • Genesys
  • Asterisk
  • FreePBX

We are also integrated into the main CPaas solutions;

  • Nexmo
  • Twilio

CRM Interop

We can potentially integrate into any CRM with custom based plugins, provided we have API or webservice access routes.

But here are some of the current integrations that our clients enjoy;

  • Salesforce
  • Zendesk
  • Siebel (Oracle)
  • SAP

Extended Channels

Reaching out beyond voice is also an option with our VPA.

You can chat via social and webchat platforms across the board. Here are just a few;

  • RightNow (Oracle)
  • Live Person
  • Hi Platform
  • NeoAssist
  • RocketChat

Socials include but are not limited to;

  • Facebook
  • WhatsApp
  • Twitter

some interesting FACTS

65%

real world savings
between human agents and voicebots.
.
*actual client data

57%

reduction in call times for customer calls overall.

‍‍
*actual client data

363%

increase in efficiency of a process leading to increased revenue.
*actual client data

zero

customer wait times in calls, literally no queuing on the phone anymore.

*actual client data

latest Voicebot stORIES

Check out our podcast

We have our weekly podcast about a variety of subjects including voicebots and voice automation, how these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology.
It is all light hearted and just a chat, so we called it Disruption Works Chit Chat!

Our latest episode on voicebots

See All Episodes

Or here is more from our blog

At Disruption Works, we talk a lot about the value of chatbots and voicebots to an organisation. Generally, we speak about general benefits to the company, its staff, and its customers. But how do these break down into numbers? We discuss tangible..
April 25, 2022 6:05 PM

At Disruption Works, we talk a lot about the value of chatbots and voicebots to an organisation. Generally, we speak about general benefits to the company, its staff, and its customers. But how do these break down into numbers? We discuss tangible..

Voicebots appear at first glance to be the latest in the IVR sequence, but they are a completely different beast. So what are IVR, Automated Attendants and Voicebots and what does that mean to the customer experience for today' s brand experience?
March 14, 2022 3:29 PM

Voicebots appear at first glance to be the latest in the IVR sequence, but they are a completely different beast. So what are IVR, Automated Attendants and Voicebots and what does that mean to the customer experience for today' s brand experience?

With voicebots, there is simply no call waiting time, and services can open themselves up to provide 24/7 assistance 365 days a year. This around-the-clock service is ideal for Insurance companies like Europ Assistance who have seen this impact.
February 22, 2022 12:15 PM

With voicebots, there is simply no call waiting time, and services can open themselves up to provide 24/7 assistance 365 days a year. This around-the-clock service is ideal for Insurance companies like Europ Assistance who have seen this impact.